Privacy Policy
Last updated: 12 May 2026
General Information
This Privacy Policy outlines how personal data is collected, processed, used, stored, and shared when you visit or use the services available on the website. The website and services are operated by the entity referred to herein as "the Company", "we", "us", or "our". The terms "you" and "user" refer to any individual or entity who visits the website, creates an account, places an order, uploads materials, contacts support, or otherwise interacts with the services offered on the Platform.
The Company is responsible for the handling and protection of your personal data. We process this data to provide services, manage user accounts, process orders, communicate with users, coordinate with translators, improve service quality, maintain security, prevent misuse, and ensure the proper functioning of the Platform.
This Privacy Policy explains how we collect and process personal data when you browse the website, upload materials, place orders, contact us, or engage with any other features or functions of the Platform. It also details your rights concerning your personal data and how you can manage and exercise these rights.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Depending on the circumstances, the legal grounds for processing may include contractual necessity, legal obligations, legitimate business interests, or your consent where required by law.
By using the website or the services, you acknowledge and consent to the processing of your personal data as outlined in this Privacy Policy. Unless otherwise defined, terms used in this document shall have the same meaning as those set forth in the Terms and Conditions.
Cookies and Tracking Technologies
The website uses cookies and similar technologies to ensure that the services function correctly, support the ordering process, maintain account functionality, and enhance performance and security.
Cookies are employed to enable essential service features such as user authentication, session management, order processing, and access to account sections. They also ensure that translation requests are processed accurately and that user sessions remain stable throughout the ordering and delivery processes.
You can manage or disable cookies through your browser settings. Please be aware that restricting cookies may affect key website functions, such as account access, placing orders, and tracking the status of ongoing services.
The Company uses various types of cookies depending on their purpose. Strictly necessary cookies are essential for the operation of the services and support secure login, account access, order submission, and navigation across the website. Performance and analytics cookies are used to understand how users interact with the website during key stages such as file uploads, order placements, and deliveries. Functionality cookies allow the website to remember user preferences such as language settings and previous selections. Security cookies help detect unusual activities, prevent unauthorized access, and protect user accounts and submitted materials. Where applicable, marketing and referral tracking cookies may be used to assess the effectiveness of partner and affiliate channels.
Cookies and similar technologies are not used to collect or process special category personal data and are not employed for profiling based on sensitive personal information. The specific cookies used may change over time based on technical requirements and updates to the services.
| Cookie Name | Purpose | Type | Expiration |
|---|---|---|---|
| session_id | Maintains user session and authentication state during active use of the platform | Strictly Necessary | Session |
| csrf_token | Protects against cross-site request forgery and ensures secure form submissions | Security | Session |
| _ga | Distinguishes users for analytics and usage measurement | Analytics | 2 years |
| _gid | Distinguishes users for short-term analytics tracking | Analytics | 24 hours |
| _gat | Controls request rate for analytics systems | Performance | 1 minute |
| lang_pref | Stores user language preferences for interface customisation | Functionality | 6 months |
| device_id | Identifies device characteristics for security and fraud prevention | Security | 12 months |
| marketing_id | Tracks effectiveness of marketing campaigns and referral sources | Marketing | 12 months |
How We Use the Information
The Company processes personal data to operate and enhance the services, manage user accounts, communicate with users, maintain system security, prevent misuse, and fulfill legal obligations. Where required by law, certain processing activities may also be based on the user's consent.
Personal data is used to create and manage user accounts, verify identity, enable secure access, and ensure the proper functioning of accounts. This includes processing information necessary for registration, login, and ongoing account management.
The Company uses personal data to provide translation services. This involves receiving and handling orders, organizing the execution of translation tasks by approved translators, conducting internal reviews and quality control processes, and delivering the completed translations to users. Personal data may also be used in relation to payments, refunds, revisions, and handling complaints related to submitted orders.
Personal data is also processed to respond to user inquiries, provide support, and resolve technical or service-related issues. This includes communication about order status, clarification of submitted materials, delivery updates, and addressing complaints or requests for revisions.
The Company may use personal data to send essential service-related and administrative communications, including information about orders, service updates, and changes to terms or policies. Such communications are necessary for the proper operation of the services and are not considered marketing communications where consent is required.
In certain cases, personal data may be processed to protect vital interests, including actions needed to prevent harm or address an emergency.
How We Share Your Information
The Company does not sell personal data and does not share it with third parties for their own independent purposes.
We only share personal data when it is necessary to provide the services, comply with legal or regulatory requirements, or to protect the rights, interests, and security of the Company and its users. Any sharing of data is done in a controlled manner, ensuring that it is only disclosed for the specific purpose required, and that appropriate data protection and confidentiality measures are in place.
In certain situations, personal data may be transferred as part of a corporate event such as a merger, acquisition, restructuring, or the sale of business assets. In these cases, the personal data will remain protected by confidentiality agreements and in accordance with applicable data protection laws.
We may also disclose personal data when required by law, regulation, court order, or a lawful request from an official authority. Additionally, personal data may be shared to help detect and prevent fraud, maintain service security, or to protect the rights, property, or safety of the Company, its users, or other individuals.
International Data Transfers
The Company may transfer personal data to trusted service providers and technology partners located outside the United Kingdom or the European Economic Area when such transfers are necessary for the operation of the services and to fulfil translation orders. This may involve providers of services such as hosting, communication tools, analytics platforms, and translators involved in the execution and review of translation tasks.
These transfers are made only when they are essential for service delivery, the performance of a contract, or the proper operation of the platform. The Company does not sell personal data.
When personal data is transferred outside the UK or the EEA, the Company ensures that appropriate safeguards are in place in accordance with relevant data protection laws, including the GDPR and UK GDPR. These safeguards may include the use of standard contractual clauses, transfers to countries deemed adequate by regulatory authorities, or other legally recognized mechanisms that ensure a high level of data protection.
Regardless of where your personal data is processed, your rights under applicable data protection laws remain fully in place and protected.
Data Retention
The Company retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, managing user accounts, handling orders, and complying with legal and contractual obligations.
Personal data related to submitted materials and completed translation orders is kept for a limited time after the relevant service has been completed. Generally, this data is stored for up to one (1) year, unless a longer retention period is required by law or is necessary to resolve disputes, enforce agreements, or meet regulatory requirements.
Data related to user accounts may be kept for as long as the user relationship exists and for a reasonable period after that to ensure continuity, prevent misuse, and comply with legal obligations.
Technical, usage, and analytics data is retained for as long as necessary to maintain system performance, ensure security, and analyze service usage.
Once the applicable retention period ends, personal data will be securely deleted or anonymized, unless further retention is required by law.
Data Security and Protection
The Company is committed to protecting personal data through a combination of technical and organizational measures designed to prevent unauthorized access, loss, misuse, alteration, or disclosure. These protections are customized based on the nature of the data and the associated risk.
Access to personal data is limited to authorized personnel and translators, based on a strict need-to-know basis. The Company ensures data minimization, processing only the minimum necessary amount of personal data for each task.
Despite our efforts to secure personal data, no method of internet data transmission or electronic storage is entirely secure. As such, we cannot guarantee complete security. Any transfer of personal data is done at your own risk. You are responsible for using secure devices and networks and for keeping your login details and account credentials confidential.
Your Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data, subject to specific conditions and limitations.
You have the right to confirm whether the Company processes your personal data and to request access to it, including a copy. You may also request corrections to any inaccurate or incomplete data.
In certain circumstances, you have the right to request the deletion of your personal data. This applies when the data is no longer necessary for the purpose it was collected or when there is no lawful basis for its processing. You may also request the restriction of processing if you believe the data is inaccurate or the processing is unlawful.
You have the right to object to processing in specific situations, particularly when processing is based on legitimate interests or used for direct marketing purposes. The Company may continue processing your data if it demonstrates overriding legitimate grounds.
Where applicable, you may request your personal data in a structured, commonly used format, and have it transferred to another data controller.
If processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect any processing that occurred prior to the withdrawal.
To exercise any of these rights, please contact the Company using the details provided in this Privacy Policy. All requests will be handled in compliance with applicable laws and within the required timeframes.
If you believe your personal data is being processed in violation of applicable data protection laws, you also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).
Managing Your Personal Data
You have the right to manage your personal data held by the Company. This includes the right to access your personal data and receive a copy of the information we process about you, the right to request corrections or updates if the data we hold is inaccurate or incomplete, and the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected or there is no legal basis for its continued processing.
To make a request regarding your personal data, please contact the Company using the contact details provided in this Privacy Policy. Upon receiving your request, we may ask for additional information to verify your identity. We strive to process all requests in compliance with relevant data protection laws and within the legally required timeframes.
Please be aware that in certain cases, such as legal or regulatory restrictions, the Company may not be able to fulfill your request. If this is the case, we will notify you of the reasons for the refusal.
Use by Minors
Our services are designed exclusively for individuals who are 18 years of age or older. The Company does not knowingly collect or process personal data from anyone under the age of 18. If we become aware that personal data from a minor has been provided without valid legal basis, we will take reasonable steps to delete such data as soon as possible.
If you are a parent or legal guardian and you believe that a minor has provided personal data to the Company without a valid legal basis, please contact us immediately using the contact details provided in this Privacy Policy.
Legal Disclosures and Compliance
The Company may disclose personal data when it reasonably believes that such disclosure is necessary to comply with applicable laws, regulatory requirements, court orders, or legitimate requests from authorized authorities. This includes legal obligations, compliance with requests from law enforcement agencies, or responding to governmental investigations.
Personal data may also be shared in cases where it is necessary to protect the rights, property, or legitimate interests of the Company, investigate or prevent suspected unlawful activity, fraud, or misuse of the services, enforce terms or policies, or ensure the safety of users, the Company, or the public.
Any disclosure made under this section will be limited to the minimum necessary data for the specific purpose and will be carried out in compliance with applicable data protection laws, with appropriate safeguards in place.
Changes to the Privacy Policy
The Company may periodically update this Privacy Policy to reflect changes in business operations, legal obligations, or the way the services are provided. Any updated version will be published on this page with the most recent revision date clearly indicated. Changes take effect as soon as they are published on the website.
In cases where the updates significantly impact how personal data is processed, the Company may provide additional notice, including a visible notice on the website or, where appropriate, direct communication with users.
Users are encouraged to review this Privacy Policy regularly to stay informed about how their personal data is managed. By continuing to use the services after changes to the Privacy Policy are posted, users consent to the updated terms and practices outlined in the revised policy.
Contact Information
You can contact us regarding this Privacy Policy using the contact details made available on the Platform.